Customer Relationship Manager

  • Job Reference: 00000353-1
  • Date Posted: 22 July 2022
  • Recruiter: Supply Chain People Ltd
  • Location: Kettering
  • Salary: £30,000 to £39,000
  • Sector: Food, Retail, FMCG, Manufacturing, Other
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Barbara Robertson
  • Email:

Job Description

Customer Relationship Manager – Supply Chain


Salary £30k - £39k + holiday + pension + Professional study allowance, Office based.

Would you love to work with a number of well-known brands across all categories, supporting them with their growth journey and challenges that they may face?

Do you have a proven track record of building relationships with clients, customers, suppliers, logistics and transport partners, using your expertise to advise clients on any issues within their Supply Chain? If the answer is yes, then this could be the role for you.

As a Customer Relationship Manager will be working closely with a portfolio of Clients managing the overall quality of supply chain services provided to them.  Using your expertise to ensure that our agreed performance levels are met through the delivery of our service, identifying, and offering additional business opportunities and giving feedback regarding any concerns which may impact negatively on service delivery. In addition to this you will be monitoring the Clients profitability to maintain suitable fee levels.

In this role you will be the key interface between the business and the customers, therefore strong communication skills with the ability to build relationships and work collaboratively internally and externally is vital.   You will be communicating key performance requirements for the account and the agreed delivery timelines to our internal teams, working with them to understand the operational processes which impact on the service delivery for the Client, minimising any risk and delivering commercial value.



You will work closely with the Head of Client Services and the wider business to look at how we can drive improvement to achieve excellent client satisfaction and creating further opportunities to support growth. We are looking for someone with a genuine passion for continuous improvement and questioning the status quo.

You will have excellent verbal and written communication skills with the ability to make decisions in a commercial multiclient environment (in the Supply Chain industry) with potentially conflicting deadlines and drive action through people.



They are offering a competitive salary, private medical and dental care, pension scheme, ability to buy extra holiday each year, an employee share incentive plan, as well as free parking, and a cycle to work scheme, employee referral scheme, they also have some fantastic discounts on high street brands and restaurants.

This business also recognises the importance of mental health and wellbeing in the workplace and have their own mental health and wellbeing champions.

They invest in training and development in a big way, to allow you to build your future along with ours. If you wish to continue with your studies we offer full study support (CIMA, ACCA, CIPS) and paid study leave to support you with your learning.

They are a social bunch here and enjoy a monthly social lunch in the office as well as Christmas and Summer parties.

The opportunities for personal development and progression are only limited by what you want to do.  You will be working for a company, that supports development. They are passionate about supporting the career progression of our people through career development conversations, supported professional advancement and the opportunity to be part of some exciting projects.

Apply Now!

Would also suit, account manager in logistics, supply chain manager, supply specialist, Customer service team leaders in supply chain in 3pl companies.

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Successful applications will be contacted within 7 days.  Hopefully we will speak with you soon.


Supply Chain People Ltd are an employment business.