Customer Service Assistant

Job Description

Customer Service – French Speaker

Excellent written and spoken English + Fluent French required

This is a rapidly growing international environmentally friendly baby brand that is rapidly growing.  You will be responsible for responding to customer care enquiries using a variety of means (telephone, email, Live Chat), helping customers with all their queries, including processing returns.  Its fast paced, so you’ll be able to work accurately and quickly providing exceptional customer service; and also being the point of contact for sales, e-commerce, marketing and the warehouse.

Your role will include:

  • Provide a wealth of knowledge to customers about the products (you will receive training about this).
  • Respond to consumer customer care enquiries through to resolution via social media, email, telephone, Live Chat and in person
  • Identify recurring issues whether from the website, products or orders to resolve in order to improve the customer journey
  • Demonstrate and deliver key elements of the brand tone to customers.
  • Process refunds, returns and exchanges within the set KPI’s, working closely with the warehouse.
  • Assist with the weekend customer service (on a rota basis, about once a month for 2 hour on a Saturday or Sunday. This can be paid or taken in lieu).

You’ll be organised, and methodical to work at pace with accuracy.  You’ll have a genuine desire to help the customer and will be friendly and professional.  You will help to look after their French speaking customers, so your French needs to be fluent, both written and spoken.

This is a fun and vibrant international team, that need your help.  Please apply now!

Salary is circa £20k - £22k depending on experience, hours are 8.30am - 5pm. Pension scheme, 25 days' holiday entitlement.

Order processing, Administration, Customer services, Sales admin, administration, sales coordinator, logistics admin, export administrator, retail co-ordinator, marketplace, ecommerce sales, online Co-ordinator, export sales, inside sales, Logistics, Supply Chain, Account Management, customer service, customer care, order processing, Fluent in French,

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Successful applications will be contacted within 7 days. Hopefully we will speak with you soon.

Supply Chain People Ltd are an employment business.