Operations Assistant - Italian Speaking
Salary is circa £20k depending on experience, hours are 8.30am - 5pm, Italian language required.
You'll be a point of contact between the sales, e-commerce, marketing, warehouse and finance teams solving queries and liaising to ensure a smooth customer experience; responsible for processing sales orders through to the invoicing stage, assisting with customer service enquiries and performing sales administrative tasks. The priority of this role will be to ensure an excellent experience for retail customers and end users.
You'll be responsible for:
- Customer order processing, processing B2B and B2C orders from a range of UK and international customers
- Update pricelists and commercial invoice templates
- Preparing documentation such as commercial invoices, packing lists and anything else required per customer order to ensure packing & successful shipment
- Manage customer service enquiries including returns through to resolution via social media, email, telephone and in person
- Ensure weekend customer service is covered on a once a month basis (two hours each day working from home, time will be paid or given as holiday)
The ideal candidate:
- You should have spoken and written language skills in Italian
- Exceptional organisational and administrative skills
- Excellent communicator; written and oral
- Strong commercial awareness, with exceptional attention to detail and problem-solving skills
- Ability to multi-task, be adaptable and flexible in a faced-paced professional working environment
- Accurate, methodical & capable of following a systematic process
- Team player and ability to work alone on own initiative
- Highly proficient in MS Office systems, particularly Excel
- Willingness to take ownership of enquiries and complaints and follow these through to resolution
- Ability to meet deadlines without compromising consistency in the process
Salary is circa £20k depending on experience, hours are 8.30am - 5pm. Pension scheme, 20 days' holiday entitlement + an extra day for every year worked + ability to buy additional holiday.
Successful applications will be contacted within 7 days. Hopefully we will speak with you soon.
Supply Chain People Ltd are an employment business.